Refund policy

At Aursway, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the conditions below.

Return Eligibility

To qualify for a return, items must:

Be returned within 30 days of delivery.
Be unused, unworn, and in their original condition.
Include all original packaging, labels, and accessories.

Non-Refundable Items

The following items are not eligible for refunds or returns:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Products damaged through misuse, neglect, or improper handling

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review and resolve the matter promptly.